What are channels?

Channels determine how many users can start a session at the same time. For example, if there are two channels, two team members can start sessions simultaneously. Any additional team members must wait until one of the two active users ends their session and the channel becomes available again.

What are Concurrent sessions per channel?

For example, let’s consider the PRO plan with two channels and three concurrent sessions. If you start a session with a DESKERIO app, one channel is occupied. Opening another session with the same app keeps it on the same channel, so now you have two parallel sessions. You can also start a third session without using an additional channel.

What payment methods are available?

We accept all major credit cards, including Visa, Mastercard, American Express, Discover, Diners Club, and JCB. Within the European Union, you can also use the SEPA Direct Debit scheme for euro payments.

Customers from Switzerland and Liechtenstein can pay by credit card or by invoice (10 days net). Payments in EUR can also be made via the SEPA direct debit scheme.

Can I cancel at any time?

Yes, you can cancel your subscription at any time by visiting my.deskerio.com. Canceling your subscription will prevent it from automatically renewing. However, your subscription will remain active until the end of the billing period. For example, if you have paid for an annual subscription, it will remain active until the end of the 12 months. Canceling your subscription will not delete your DESKERIO Business Account so you can start a new subscription at any time.

Please note that all subscriptions renew automatically unless canceled with at least an 8-day (for monthly subscriptions) or 28-day (for annual subscriptions) notice before the end of the billing period.

How do I get invoices?

An invoice is generated for each successful payment transaction and made available for download at my.deskerio.com. You also have the option of activating email delivery of invoices. Once you enter up to three email addresses, all future invoices will be sent to those recipients.

How can I change my subscription or plan?

You can add paid add-ons to your current plan or switch plans at any time via my.deskerio.com. These upgrades are available at any time and are charged on a prorated basis. If you change your plan during the current billing period, the new invoice amount will be calculated to the nearest day.

How much does DESKERIO cost for private users?

Unfortunately, our offer is exclusively for companies and is not available to private users (consumers as defined in §13 of the German Civil Code).